Frequently Asked Questions
Everything you need to know about shopping at the Getty Museum Store.
How much does shipping cost and how long does it take?
Shipping costs are calculated based on the weight of your order and your location. Standard shipping typically takes 5-7 business days within the United States, while international shipping may take 2-4 weeks depending on customs.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original condition and packaging. Please note that clearance items and certain custom-print products are final sale.
Are your products officially licensed and authentic?
Yes, every product in our store is either an official Getty publication, a licensed reproduction, or a curated item inspired by the Getty's world-class collections and exhibitions.
Do you offer international shipping?
We currently ship to many countries worldwide. Please enter your address at checkout to see if delivery is available to your location and to view applicable international rates.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do Getty members receive a discount?
Yes, Getty members enjoy a 10% discount on most items. To apply your discount, please log in with the email address associated with your membership before completing your purchase.